Refund policy

We want you to love every bag. Because coffee is a food product, we can't accept returns of opened or used coffee, but we'll always make things right if something goes wrong with your order.

Damaged, wrong or missing items

If your order arrives damaged, you received the wrong coffee or grind, or something is missing, email us at contact@JerrysCoffeeCo.com within 7 days of delivery. Please include your order number and a photo of the problem. We'll send a replacement or issue a full refund for the affected items, at no cost to you.

Lost packages

If your tracking shows no movement for 7 business days, or your package is marked delivered but you can't find it, contact us and we'll work with FedEx to locate it or send a replacement.

Unopened coffee

If you change your mind, contact us within 7 days of delivery. Unopened bags in their original packaging may be returned for a refund of the product price. Return shipping is the customer's responsibility, and original shipping charges are not refundable.

Samples

Samples are final sale unless they arrive damaged or incorrect.

Subscriptions

You can skip, pause or cancel a subscription anytime from your account before your next delivery is processed. Deliveries that have already been processed follow the policy above.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days for the refund to appear.

Questions? Email contact@JerrysCoffeeCo.com.